POLICIES AND PROCEDURES

To protect all young people in the care of Lift Up Voices
and to ensure participants and staff are safe

Clearance requirements for all Lift Up Voices
contractors, employees and volunteers

Lift Up Voices is committed to best practice
in all aspects of service delivery

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Lift Up Voices regards all feedback, including complaints,
as a positive opportunity to improve the quality of our services

Lift Up Voices is committed to
continuous service improvement

Ensures incidents involving Lift Up Voices participants
and/or staff members are managed effectively

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Outlines how Lift Up Voices will fulfil its
occupational health and safety obligations

Lift Up Voices acknowledges that all people have the choice,
control and the right to change or terminate services
at their own discretion

Lift Up Voices recognises that all people with a disability
have the right to feel valued and the opportunity
to participate fully in life and in society as they choose

Establishes standards of privacy, dignity and confidentiality
in the dealings with users of Lift Up Voices’ services

Lift Up Voices is committed to providing a high quality service,
responsive to the diverse and changing needs of our clients

To identify applicable risks and to enable risk management
procedures to be identified, organised and maintained

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Lift Up Voices is committed to promoting and
protecting individual rights

Outlines the service entry and exit process for
Lift Up Voices participants

Outlines how Lift Up Voices will
deliver services to participants